Pro Support
- Home care
- Dementia care
- Registered since 2014
- Moston, Manchester, North West
Not enough evidence to rate
Inspected, but the CQC did not have enough evidence to give a rating.
- Phone: 0333117554
- Website (opens www.prosupport.org.uk)
- Map (opens Google Maps)
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in December 2019.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
90%
of rated home care services in Manchester are Good or Outstanding (91% across the North West, 88% across England).
Pro Support: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Excel Care (UK) Ltd (Good, less than 0.1 miles away) and Future Directions CIC (Outstanding, 0.7 miles away).
Nearest home care services:
- G Excel Care (UK) Ltd Good, less than 0.1 miles away
- O Future Directions CIC Outstanding, 0.7 miles away
- – Oldham Shared Lives Not yet rated, 0.8 miles away
- – Blossom Care and Support Ltd Not yet rated, 0.8 miles away
- RI BlueCross Life Care Requires improvement, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 9 November 2022. Quoted under the Open Government Licence.
Pro Support is a care and support provider for people with mental health needs. The company is registered with the Care Quality Commission (CQC) as a domiciliary care agency as it provides support to people living in their own homes and also in supported accommodation.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, 22 people used the service, however, only one person received personal care and were included in the inspection.
What inspectors found
We found aspects of one supported living setting was not well maintained. We brought this to the provider's attention who immediately took action to reduce potential risks and ensure the issues were rectified.
Read the rest of CQC's summary
There were quality assurance systems in place based on a range of audits. However, we found these needed to include more detail to enable them to be effective. They had not identified all the concerns identified in this inspection.
Care plans and risk assessments were in place for one person supported by the service. One person told us they found staff caring and kind.
Staff understood the importance of safeguarding people they supported, and they knew how to report any signs of abuse, or any accidents and incidents.
There were enough staff available to support people. Safe recruitment procedures were in place to help ensure only suitable staff were employed.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Wood
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 9 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pro Support Ltd
- Ownership type
- Organisation
- Companies House number
- 08296254 (opens Companies House)
Getting help from Manchester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Manchester City Council
- Ask for a care needs assessment
- Phone: 0161 234 5001
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Pro Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pro Support.
- When was Pro Support last inspected?
- The Care Quality Commission's latest rating for Pro Support was published on 9 November 2022.
- Who runs Pro Support?
- Pro Support is run by Pro Support Ltd.
- What is Pro Support's CQC rating?
- Inspected, but the CQC did not have enough evidence to give a rating.
Contact
- Phone
- 0333117554
- Address
- 201-203 Moston Lane East, New Moston, Manchester, M40 3HY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Excel Care (UK) Ltd (Good, less than 0.1 miles away) and Future Directions CIC (Outstanding, 0.7 miles away).
Nearest home care services:
- G Excel Care (UK) Ltd Good, less than 0.1 miles away
- O Future Directions CIC Outstanding, 0.7 miles away
- – Oldham Shared Lives Not yet rated, 0.8 miles away
- – Blossom Care and Support Ltd Not yet rated, 0.8 miles away
- RI BlueCross Life Care Requires improvement, 0.8 miles away