Yourlife (Bury)
- Home care
- Dementia care
- Registered since 2016
- Bury St Edmunds, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
11 months
since the latest rating was published.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Yourlife (Bury): inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Maplewood Independent Living Limited Not yet rated, 0.2 miles away
- – Assured Optimal Care - Main Office Not yet rated, 0.3 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.3 miles away
- G PentaCare (West Suffolk) Good, 0.3 miles away
- – Nurse Next Door Bury St Edmunds Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 November 2025 (assessment visit 24 September 2025). Quoted under the Open Government Licence.
Yourlife Bury is a domiciliary care agency providing care to people at Cross Penny Court, a supported living scheme in Bury St Edmunds consisting of 56 apartments. CQC only inspects where people receive personal care and not everyone who used the service received personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This inspection was carried out to follow up on information we received about how the service was being managed. At the time of the inspection 2 people were receiving personal care and support from this service. This inspection was undertaken between the 24 and 26 September 2025 and was undertaken by 1 inspector.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were supported by a consistent team of staff who knew people well. Staff supported people to make choices and live independently. People were enabled to maintain links with relatives and do the things that they enjoyed.
Care plans were in place which outlined people’s needs and their preferences as to how they liked the support provided. Risks were assessed and where risks were identified, plans outlined the steps taken to mitigate the risk of harm. Systems and processes were in place for reporting and recording safety incidents, accidents and complaints.
Staff were provided with induction and training, although there were some gaps in staff knowledge which the provider told us that they would immediately action. There was evidence of supervision, spot checks and staff meetings but there were periods where they had been infrequent. Staff morale was low; however, we did not find evidence that this directly impacted people but there was a risk that it could do so.The provider told us that they were working on a plan to improve the staff culture and address staff concerns, but it was too early to see if this was effective.
Governance systems were in place to review the quality and safety of care provision. A service development plan was in place.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Well-led was rated Requires improvement on 25 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Wendy Dark
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 February 2020. Latest assessment published 25 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Yourlife Management Services LimitedBrand: Yourlife Management Services
- Ownership type
- Organisation
- Companies House number
- 07153519 (opens Companies House)
Yourlife Management Services Limited runs 126 services in England, 20 of them in the East of England. 101 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 22 have no rating yet.
Other services run by Yourlife Management Services Limited
- G Corbett Court Good. Home care, West Sussex, South East
- G Roswell Court Good. Home care, Devon, South West
- G Weighbridge Court Good. Home care, Essex
- G Your Life (Basingstoke) Good. Home care, Hampshire, South East
See all 126 services run by Yourlife Management Services Limited
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Yourlife (Bury) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Yourlife (Bury).
- When was Yourlife (Bury) last inspected?
- The Care Quality Commission's latest rating for Yourlife (Bury) was published on 25 November 2025.
- Who runs Yourlife (Bury)?
- Yourlife (Bury) is run by Yourlife Management Services Limited. It runs 126 services in England, 20 of them in the East of England.
- What is Yourlife (Bury)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 November 2025.
Contact
- Phone
- 01284 760489
- Address
- Cross Penny Court, Cotton Lane, Bury St Edmunds, IP33 1XY Map (opens Google Maps)
Compare nearby
- – Maplewood Independent Living Limited Not yet rated, 0.2 miles away
- – Assured Optimal Care - Main Office Not yet rated, 0.3 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.3 miles away
- G PentaCare (West Suffolk) Good, 0.3 miles away
- – Nurse Next Door Bury St Edmunds Not yet rated, 0.3 miles away