Ambercare (North west) Ltd

At the last inspection the provider had failed to ensure consistent oversight of the service and was in breach of regulations around good governance. Improvements were needed in the frequency of staff supervision, in documentation and in the management of accidents and incidents. At this inspection, we found the provider had implemented learning, made the necessary improvements and was no longer in breach of regulations. This service has been rated good.

People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in how to safeguard people.

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction.

People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. People and their families were consulted about the care provided and were supported to achieve outcomes to improve their health and wellbeing. The service worked well with other health and social care professionals and supported people to achieve good outcomes.

Governance systems were in place to monitor the standard of care people received. People and their relatives’ views had been sought through regular contact, surveys and quality monitoring to drive service improvements. Staff views were sought through meetings and regular supervisions.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally and were free from bullying or harassment. The management team were professional and passionate about providing high quality care and this was supported by the systems they had in place.