Time2Care (Barnet) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Incidents that occurred placing people at risk of harm were not always recorded and did not always prompt a review of people's care needs.

People's needs were assessed before the service provided them with care or support. However these did not provide enough guidance to staff. Staff had not received the required training to help them acquire the skills and knowledge to fulfil their role and responsibilities. v

People felt safe and trusted staff. Staff had received training to recognise and report signs of abuse. People were supported by a small and consistent staff team who they felt comfortable with. Safe recruitment processes were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and knew their needs and preferences well. People were treated with dignity and respect and their independence was promoted and encouraged by staff.

People were involved in reviewing their care and felt staff were responsive to their changing needs.

Systems and processes were in place to monitor the quality of the service, and to seek the views of the people who used it. However, these processes had not identified the issues highlighted during this inspection.

The registered manager was open and transparent and promoted a person-centred culture within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk