Luna Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks were assessed and where any risks were identified, measures put in place to mitigate them. Effective infection prevention and control (IPC) systems were in place which helped keep people safe. Staff were well trained and competent in their roles.

There were enough staff to support people at their preferred times. The registered manager always considered capacity before taking on a new care package. The staff knew people well and effectively met their needs. Staff received regular training that supported them in their role.

The service operated an open and transparent culture which was inclusive. The management team and staff had open conversations and shared learning and experiences in a 'safe space'.

People had maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated as individuals and people were supported in a non-discriminatory way. The service was person-centred and staff respected people's privacy and dignity. People told us the staff were always respectful and helped them to remain as independent as possible.

No concerns had been received. Staff and the management team continually monitored the quality of the service. This meant they were able to tweak any concerns before it became a complaint. The service had received numerous compliments and testimonials regarding the excellent standard of care people received.

The registered manager understood their regulatory responsibilities. Staff were supported in their role to be open and honest by promoting the provider's values. People were asked for feedback on a regular basis and had a say in how the service was run and managed.

There were robust quality assurance systems in place which were used to consistently drive improvements and maintain good quality care. The management team worked in partnership with other professionals so people received holistic care.