Home Instead Cuffley, Cheshunt & Harlow
- Home care
- Dementia care
- Registered since 2019
- Potters Bar, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Home Instead Cuffley, Cheshunt & Harlow: inspection record
Rated Good in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Herts Healthcare Ltd Not yet rated, 0.1 miles away
- – Holistic Healthcare Hertfordshire Not yet rated, 0.1 miles away
- G Wilnash Care Limited Good, 0.3 miles away
- G Luna Care Services Good, 0.5 miles away
- G One Step Domiciliary Care Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 16 November 2021. Quoted under the Open Government Licence.
Home Instead Cuffley, Chestunt & Harlow is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 22 people.
What inspectors found
People all told us they felt safe and well supported. One person told us, "I feel safe with the staff I see that carry out my care." Risks were identified, assessed and regularly reviewed. Staff felt well supported and received training appropriate for their roles. People were given their medicines safely and staff followed infection prevention and control procedures.
Read the rest of CQC's summary
People were asked to give their consent for support and the principles of the Mental Capacity Act were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with respect and upheld their privacy and dignity. People described staff as kind and caring and relatives were satisfied their family members were in safe hands. One person told us, "I'm well looked after." Another person said, "I'm well satisfied with the service." Staff knew people well and encouraged people to be as independent as possible.
Care plans included all information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.
Audits were carried out to ensure the service was of high quality and the provider engaged people, their relatives and staff in giving their views about how the service could improve.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Murphy
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ANP Senior Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11768792 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Cuffley, Cheshunt & Harlow provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Cuffley, Cheshunt & Harlow.
- When was Home Instead Cuffley, Cheshunt & Harlow last inspected?
- The Care Quality Commission's latest rating for Home Instead Cuffley, Cheshunt & Harlow was published on 16 November 2021.
- Who runs Home Instead Cuffley, Cheshunt & Harlow?
- Home Instead Cuffley, Cheshunt & Harlow is run by ANP Senior Care Ltd.
- What is Home Instead Cuffley, Cheshunt & Harlow's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 November 2021.
Contact
- Phone
- 01707 243880
- Address
- 35a, High Street, Potters Bar, EN6 5AJ Map (opens Google Maps)
Compare nearby
- – Herts Healthcare Ltd Not yet rated, 0.1 miles away
- – Holistic Healthcare Hertfordshire Not yet rated, 0.1 miles away
- G Wilnash Care Limited Good, 0.3 miles away
- G Luna Care Services Good, 0.5 miles away
- G One Step Domiciliary Care Good, 0.5 miles away