Gozone Care Ltd

People received their medicines safely but records of administration were not always complete. The registered manager had identified this issue and was introducing new audits of medicine records to be carried out by care-coordinators.

The registered manager had not notified the Commission of significant events involving people who used the service. This is a requirement of the registration regulations.

These were areas requiring improvement.

Care staff were well informed about risks to people's health or wellbeing and knew how to deliver their care safely. People were protected from the risk of infection. Everyone we spoke with felt safe in the company of staff.

Care was personalised to meet people's needs. Care plans provided detailed information and guidance for staff on people's care and support needs, likes and dislikes, and the way they wanted to receive personal care.

People spoke positively about the staff who supported them and had confidence in their skills and experience. A relative told us, "We've found all of the Gozone carers to be very helpful and friendly." Staff had regular supervisions and an annual appraisal.

Staff supported people to access a range of healthcare professionals and support. Staff collaborated with other professionals to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed positive and caring relationships between people and staff. People were encouraged to be involved in decisions relating to their care and were treated with dignity and respect. One person told us, "I'm very happy with the carers, they are very good and would do anything for you."

People's communication needs were identified and planned for. People expressed confidence they could raise any issues or concerns with the office and these would be addressed.

People were encouraged in their involvement and development of the service and their feedback was valued. Quality assurance systems were in place to measure and monitor the standard of the service and drive improvement.