Safe Harbour Home Care (Petersfield)

People received a service that was safe. There were systems and processes in place to ensure people were protected from the risks of avoidable harm. People were protected from the risk of experiencing abuse. Staff completed regular training and understood their responsibilities. People were supported to manage their medicines safely by staff who were appropriately trained.

There was a strong person-centred culture. People and their relatives consistently praised staffs' efforts and told us they had positive relationships with staff and received good-quality care. People were encouraged to maintain and build on their independent living skills, and staff understood the importance of enabling people to have choice and control.

People's care plans were person-centred and reflected their preferences. People, relatives and social care professionals told us the service provided care and support that was responsive to individual needs. There was a clear complaints procedure in place, people told us they knew who to contact if they had any concerns. The registered manager acted following feedback to enhance how they recorded people's end of life care planning wishes in more detail.

The service was well-led. We received consistently positive feedback from people, relatives and two social care professionals that service was run with positive leadership. The registered manager maintained oversight of service delivery and completed a range of audits to continually assess and monitor the care people received.