Rated Care Homes

Passionate About Care

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 4 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 14 months

    since the latest rating was published.

  • 166 of 205

    rated home care services in Hampshire are rated Good, like this one.

Passionate About Care: inspection record

Home care, Hampshire

Rated Good in August 2025, up from Requires improvement.

Passionate About Care: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Lillyfields Care, Petersfield Good, 0.2 miles away
  2. –
    Right at Home Petersfield Not yet rated, 0.2 miles away
  3. O
    The Rosemary Foundation (Office) Outstanding, 0.2 miles away
  4. G
    Safe Harbour Home Care (Petersfield) Good, 0.3 miles away
  5. O
    Bluebird Care Alton, Petersfield & Havant Outstanding, 0.5 miles away

See all home care services in Hampshire

See all home care services in Petersfield

What inspectors found

From the Care Quality Commission's assessment published 27 August 2025 (assessment visit 16 July 2025). Quoted under the Open Government Licence.

Date of inspection: 21 July 2025 to 07 August 2025. Passionate About Care is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 92 people were receiving support with personal care. We inspected to check if improvements had been made following our last inspection. The provider was previously in breach of the legal regulations in relation to safe care and treatment, complaints, staffing and good governance. Improvements were found at this inspection and the provider was no longer in breach of these regulations. People were supported to have choice and control and were involved in planning their care. Staff assessed and mitigated risks and care plans guided safe practice. Medicines were managed safely. Governance systems had improved, and the provider was keen to learn and to continue to improve the service. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they may have.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.

    The provider was previously in breach of the legal regulations in relation to safe care and treatment and staffing. Improvements were found at this inspection and the provider was no longer in breach of these regulations.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery

    The provider was previously in breach of the legal regulation in relation to managing complaints. Improvements were found at this inspection and the provider was no longer in breach of this regulation.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

    This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.

Questions to ask the service

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  2. Ask how visit times are agreed and who covers when your usual carer is away.

Registration details

Registered with the CQC since
What it provides
Domiciliary care service
Who it supports
Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

2 inspection reports, latest 31 August 2022. Latest assessment published 27 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
09783360 (opens Companies House)

Getting help from Hampshire County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Passionate About Care provide nursing care?
The Care Quality Commission's register does not list nursing care for Passionate About Care.
When was Passionate About Care last inspected?
The Care Quality Commission's latest rating for Passionate About Care was published on 27 August 2025.
Who runs Passionate About Care?
Passionate About Care is run by Passionate About Care Ltd.
What is Passionate About Care's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 27 August 2025.

Contact

Address
Suite 5, 28 The Spain, Petersfield, GU32 3LA Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Lillyfields Care, Petersfield Good, 0.2 miles away
  2. –
    Right at Home Petersfield Not yet rated, 0.2 miles away
  3. O
    The Rosemary Foundation (Office) Outstanding, 0.2 miles away
  4. G
    Safe Harbour Home Care (Petersfield) Good, 0.3 miles away
  5. O
    Bluebird Care Alton, Petersfield & Havant Outstanding, 0.5 miles away

See all home care services in Hampshire

See all home care services in Petersfield