Bluebird Care Alton, Petersfield & Havant

Staff showed empathy and a genuine affection for the people they cared for. There was a clear commitment to building trusting and caring relationships with people to enhance their lives as much as possible.

People's privacy and dignity was truly respected by staff, and care was delivered in a way that focussed on promoting people's independence. The provider advocated for people's rights and supported them to access community support systems.

People and their relatives were very happy with the care provided and felt the service was very run well. People, their relatives and staff members expressed their upmost confidence in the registered manager. The provider had an active involvement with the general running of the service and maintained excellent oversight of the quality of care provided.

There was a distinctive culture within the service which promoted clear values and a commitment to provide high quality care. The values and ethos of the service were embedded in the day to day running of the service and all staff were motivated in their roles. Robust quality assurance checks were in place to monitor the service and drive improvement.

People were supported to stay safe in their own homes and appropriate safeguarding procedures were in place to protect people from the risk of abuse.

There were enough staff to meet people's needs and they had been recruited safely. Individual and environmental risks were managed appropriately. People received their medicines safely and as prescribed.

Where accidents and incidents had occurred, the provider demonstrated a commitment to learning lessons to improve the service and sharing this with care staff.

Staff received appropriate training and support to enable them to carry out their role effectively. The service worked well with health and social care professionals to ensure people received effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent and supported people to make choices about their care.

People received personalised care which met their specific needs. Care plans were clear, detailed and person-centred, which guided staff on the most appropriate way to support them.

A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately. Where required, arrangements were in place to support people in a dignified manner at the end of their life.