Lilyrose Care Group Ltd - Staffordshire
- Home care
- Dementia care
- Registered since 2016
- Burslem, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 months
since the latest rating was published.
31 of 39
rated home care services in Stoke-on-Trent are rated Good, like this one.
Lilyrose Care Group Ltd - Staffordshire: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Homes Stoke Limited Good, less than 0.1 miles away
- G Homestay Care Limited Good, less than 0.1 miles away
- – Pristine Healthcare Services Limited Not yet rated, less than 0.1 miles away
- G Helping Angels Ltd Good, 0.1 miles away
- – Albany House Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 March 2026 (assessment visit 12 January 2026). Quoted under the Open Government Licence.
Date of inspection: 26 January to 24 February 2026. Lilyrose Care Group Ltd - Staffordshire Ltd is a domiciliary care agency providing personal care to people in their own homes who may be living with dementia, mental health conditions, drugs and alcohol misuse, eating disorder, a physical/sensory impairment and a learning disability or autistic spectrum disorder.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted.
This inspection was carried out due to the length of time since the last inspection. The overall rating for the service is good based on the findings of this inspection.
People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. People received their medicines when they needed them, and staff ensured people were protected from the risk of infection.
People were supported to have maximum choice and control of their lives. People and relatives were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.
People were supported by caring and compassionate staff who promoted choices in a way that people understood. Staff provided respectful, dignified care in line with their preferences.
Systems were in place to monitor the service, and the provider continually looked for ways to make improvements to service delivery. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Jouini
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 September 2017. Latest assessment published 16 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lilyrose Care Group Limited
- Ownership type
- Organisation
- Companies House number
- 09501724 (opens Companies House)
Lilyrose Care Group Limited runs 3 services in England, 1 of them in the West Midlands. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Lilyrose Care Group Limited
- G Lilyrose Care Group Ltd, Cambridge Good. Home care, Cambridgeshire, East of England
- RI Lilyrose Care Group Ltd - Cheshire/Derbyshire Requires improvement. Home care, Cheshire East, North West
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Lilyrose Care Group Ltd - Staffordshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lilyrose Care Group Ltd - Staffordshire.
- When was Lilyrose Care Group Ltd - Staffordshire last inspected?
- The Care Quality Commission's latest rating for Lilyrose Care Group Ltd - Staffordshire was published on 16 March 2026.
- Who runs Lilyrose Care Group Ltd - Staffordshire?
- Lilyrose Care Group Ltd - Staffordshire is run by Lilyrose Care Group Limited. It runs 3 services in England, 1 of them in the West Midlands.
- What is Lilyrose Care Group Ltd - Staffordshire's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2026.
Contact
- Phone
- 01782 960305
- Address
- Unit 11, Burslem Enterprise Centre, Moorland Road, Stoke On Trent, ST6 1JQ Map (opens Google Maps)
Compare nearby
- G Care Homes Stoke Limited Good, less than 0.1 miles away
- G Homestay Care Limited Good, less than 0.1 miles away
- – Pristine Healthcare Services Limited Not yet rated, less than 0.1 miles away
- G Helping Angels Ltd Good, 0.1 miles away
- – Albany House Not yet rated, 0.1 miles away