Helping Angels Ltd
- Home care
- Dementia care
- Registered since 2013
- Burslem, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in May 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 39
rated home care services in Stoke-on-Trent are rated Good, like this one.
Helping Angels Ltd: inspection record
Rated Good in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Homes Stoke Limited Good, 0.1 miles away
- G Homestay Care Limited Good, 0.1 miles away
- G Lilyrose Care Group Ltd - Staffordshire Good, 0.1 miles away
- – Pristine Healthcare Services Limited Not yet rated, 0.1 miles away
- – Albany House Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 11 May 2022. Quoted under the Open Government Licence.
Helping Angels Ltd is registered to provide personal care support to people living in their own homes in the community. People who used the service included older adults (some of whom were living with dementia) with physical health needs and disabled young adults and children. At the time of our inspection, 85 people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The provider had learnt lessons when things went wrong. Following a recent concern raised the provider had acted quickly and implemented policies and procedures to ensure safe ways of working.
Read the rest of CQC's summary
People felt safe in their home and with the staff who supported them.
Staff were recruited safely and received a comprehensive induction.
Risk assessments were robust and updated regularly. People told us calls were on time and if there was a potential issue regarding a call, they were informed straight away.
Staff received safeguarding training. They described how they could recognise unsafe care practices and the action they would take to report poor practice.
People felt involved in the care provided. People told us they were informed following any changes and their opinions were sought. Staff felt they could offer suggestions to improve the care provided. There was a culture of learning from when things went wrong.
The registered manager and staff understood their roles, and were clear about quality performance, risks and regulatory requirements.
Audits were carried out regularly to monitor and review care provided. These successfully picked up on discrepancies and enabled the provider to act to reduce mistakes from occurring in the future.
The service worked in partnership with other professionals and other care providers to achieve good outcomes for people. Staff members and people had confidence in the registered manager and understood the core values of the organisation.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kelly Simpson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Helping Angels Ltd
- Ownership type
- Organisation
- Companies House number
- 08188255 (opens Companies House)
Helping Angels Ltd runs 3 services, all in the West Midlands. 1 is rated Good or Outstanding and 2 have no rating yet.
Other services run by Helping Angels Ltd
- – Chatterley House Not yet rated. Care home, Staffordshire
- – Park Lane Respite Not yet rated. Care home, Staffordshire
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Angels Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Angels Ltd.
- When was Helping Angels Ltd last inspected?
- The Care Quality Commission's latest rating for Helping Angels Ltd was published on 11 May 2022.
- Who runs Helping Angels Ltd?
- Helping Angels Ltd is run by Helping Angels Ltd. It runs 3 services, all in the West Midlands.
- What is Helping Angels Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 May 2022.
Contact
- Phone
- 01782 249703
- Address
- Park Lodge, Moorland Road, Stoke On Trent, ST6 1EA Map (opens Google Maps)
Compare nearby
- G Care Homes Stoke Limited Good, 0.1 miles away
- G Homestay Care Limited Good, 0.1 miles away
- G Lilyrose Care Group Ltd - Staffordshire Good, 0.1 miles away
- – Pristine Healthcare Services Limited Not yet rated, 0.1 miles away
- – Albany House Not yet rated, 0.1 miles away