YourLife (Bridgnorth)

The provider carried out recruitment checks on new staff to ensure they were suitable to work in people's homes. People received safe support with their medicines by trained and competent staff members.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People were supported to maintain a healthy diet by a staff team which knew their individual preferences.

Staff included people in decisions about their care and respected people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people in a kind and caring way. People valued the service they received and the support the staff provided. The staff treated people with respect and helped them to maintain their independence and dignity.

People knew how they could raise any concerns and were confident the management would resolve any issues they had.

The service provided the support people and their families needed as individuals reached the end of their lives.

The provider had good oversight of the service. People knew the duty managers and were comfortable speaking to them. The provider was committed to providing person-centred care that focused on each individual and enhanced their life. The provider used formal and informal ways to gather people's feedback and used this to improve the service they received.