Essential Futures Limited

People's experience of using this service: ● People were happy with the care and support they received from the service. They, and relatives, felt involved in how their care was planned and delivered, and overall, described positive relationships with staff who undertook their care calls. ● People had care plans which reflected people's needs and preferences. Staff knew people well and how to protect them from risks of injury. ● Risks had been assessed, and overall, management plans contained the detail to inform staff, should they need to refer to the information, of how to reduce risks of potential injury or harm. ● Staff were supported through an induction, training and meetings. ● The provider had implemented systems and processes to audit the quality of the service. Improvements were being implemented and needed to be embedded and sustained by the provider. ● The service met the characteristics of 'Good' in four of the five key questions. Overall, the service was well managed, however, we found some improvements were required in the key question related to Well Led. Our overall rating for the service is 'Good'. More information is in the full report.