Bluebird Care Bury and Bolton

People felt safe, and staff knew what to do if they thought people were at risk. Staff managed people's medication safely. Staff recruitment processes were robust and staffing levels ensured peoples' needs were met. The provider followed current infection prevention and control guidance.

People's needs were assessed, and support was coordinated, innovative, and personalised. Staff were trained to provide support whilst promoting independence. Staff approaches promoted dignity & respect.

Staff were trained and competent in providing individualised support whilst promoting people's independence. The registered manager ensured staff were well supported and able to carry out their roles effectively. People were involved in decisions about their support needs and the service was committed to working in partnership with healthcare professionals to improve and maintain people's health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were polite and always asked before providing support. Staff approaches promoted dignity & respect. Staff knew how to support people to ensure end of life needs were met.

People and family members knew how to make a complaint. They were confident their complaint would be listened to and acted upon quickly. Lessons were learned when concerns were raised, and these outcomes were communicated to staff.

The provider was open and honest in its approach to supporting people. They were in regular contact with people receiving support to ensure they obtained feedback on the quality of support provided.

The registered manager ensured systems were in place to monitor and audit the quality and running of the service.