Right at Home Croydon
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Right at Home Croydon: inspection record
Rated Good in February 2023.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and February 2023.
It has been rated Good at every inspection since 2017. The latest rating was published about 4 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 18 February 2023. Quoted under the Open Government Licence.
Right at Home Croydon is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, some of whom are living with dementia. The agency also provides 24-hour live-in support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 36 people were using the service.
What inspectors found
The service was exceptionally well managed. The provider and management team recognised the importance of a strong, united and inclusive workforce. Staff had access to an employee assist programme which enabled them to feel motivated and supported. Staff spoke extremely highly of the support they received from management. People received exceptional care due to motivated, dedicated and compassionate staff.
People were extremely complimentary about the care they received and told us they were supported by staff who were kind, caring, empathetic and compassionate. Staff spoke with compassion and genuine warmth when referring to the people they cared for.
Read the full summary
People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People's care plans were reviewed and updated regularly to reflect their current needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Relatives told us their love ones were safe receiving care from Right at Home Croydon. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely. Staff were recruited safely.
The provider carried out audits, sought feedback, reviewed care plans and welcomed complaints. They used all this to drive continuous improvement.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it
is registered as a specialist service for this population group.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 347 Lower Addiscombe Road, Croydon, CR0 6RG |
|---|---|
| Neighbourhood | South Norwood, Croydon |
| Phone | 020 8656 6921 |
| Website | www.rightathomeuk.co.uk/croydon/ |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 18 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | HOA Care Services LimitedBrand: Right at Home |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09143518 (opens Companies House) |
Nearest alternatives
- – Peaceful Care Ltd Home care, 0.5 miles awayNot yet rated
- G Community Reablement Service Home care, 0.5 miles awayGood
- RI Unique Domiciliary Care Ltd Head Office Home care, 0.6 miles awayRequires improvement
- G Amethyst Home Care Limited Home care, 0.6 miles awayGood
- G London Care (Fellows Court) Home care, 0.7 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Right at Home Croydon provide nursing care?
- The Care Quality Commission's register does not list nursing care for Right at Home Croydon.
- When was Right at Home Croydon last inspected?
- The Care Quality Commission's latest rating for Right at Home Croydon was published on 18 February 2023.
- Who runs Right at Home Croydon?
- Right at Home Croydon is run by HOA Care Services Limited.
- What is Right at Home Croydon's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 February 2023.