Enham Trust - Care & Support at Home
- Home care
- Dementia care
- Registered since 2011
- Charlton, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Enham Trust - Care & Support at Home: inspection record
Rated Requires improvement in November 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare - Andover (Good, 2 miles away) and Butterflies In Romsey (Good, 2.1 miles away).
Nearest home care services:
- – Nurseplus UK - Andover No overall rating, 1.8 miles away
- G Alina Homecare - Andover Good, 2 miles away
- G Butterflies In Romsey Good, 2.1 miles away
- G Virtuous Health Group Good, 2.1 miles away
- – YourCare Support Ltd Not yet rated, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 12 November 2022. Quoted under the Open Government Licence.
Enham Trust - Care & Support at Home is a registered to provide and support to people living in their own home. At the time of the inspection 10 people were using the service.
What inspectors found
People and relatives told us the service was understaffed. The provider acknowledged the need to employ additional support workers and were in the process of recruiting. The provider was using agency staff to fill vacancies and permanent staff were working overtime.
Read the rest of CQC's summary
The registered manager and management team informed us a number of their policies and procedures were being reviewed and updated to reflect the needs of the service and to ensure they related to homecare provision.
People who used the service said they felt safe. Staff were recruited safely and there were enough staff to provide people's care. People confirmed PPE was always worn by staff when delivering their care.
Staff were aware of their responsibilities regarding safeguarding and knew how to report any concerns. Staff had received training in safeguarding and had confidence management would investigate any concerns appropriately.
Appropriate assessments were in place for managing risk and records showed these were reviewed with input from people and professionals.
People were supported to take their medicine where required and governance systems were effective in identifying any errors or concerns.
The provider had effective arrangements in place to obtain feedback from people and their family members. People were mostly satisfied the care and support they received.
Questions to ask the service
- Safe was rated Requires improvement on 12 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Emma Taylor
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 12 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Enham Trust
- Ownership type
- Organisation
- Companies House number
- 00173199 (opens Companies House)
- Charity number
- 211235
Enham Trust runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Enham Trust
- G Enham Trust – Care Home Service (Michael & William Houses) Good. Care home, Hampshire
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Enham Trust - Care & Support at Home provide nursing care?
- The Care Quality Commission's register does not list nursing care for Enham Trust - Care & Support at Home.
- When was Enham Trust - Care & Support at Home last inspected?
- The Care Quality Commission's latest rating for Enham Trust - Care & Support at Home was published on 12 November 2022.
- Who runs Enham Trust - Care & Support at Home?
- Enham Trust - Care & Support at Home is run by Enham Trust. It runs 2 services, all in the South East.
- What is Enham Trust - Care & Support at Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 November 2022.
Contact
- Phone
- 01264 345800
- Address
- Enham Place, Enham Alamein, Andover, SP11 6JS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare - Andover (Good, 2 miles away) and Butterflies In Romsey (Good, 2.1 miles away).
Nearest home care services:
- – Nurseplus UK - Andover No overall rating, 1.8 miles away
- G Alina Homecare - Andover Good, 2 miles away
- G Butterflies In Romsey Good, 2.1 miles away
- G Virtuous Health Group Good, 2.1 miles away
- – YourCare Support Ltd Not yet rated, 2.1 miles away