Catto Homecare
- Home care
- Dementia care
- Registered since 2011
- Frimley, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
17 months
since the latest rating was published.
14 of 209
rated home care services in Surrey are rated Requires improvement, like this one.
Catto Homecare: inspection record
Rated Requires improvement in May 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Goodwill and Hope Ltd (Good, 1.3 miles away) and Avelon Live-in Care (Good, 1.3 miles away).
Nearest home care services:
- – Lighthouse Bespoke Healthcare Ltd Not yet rated, 1 mile away
- – Caremark Surrey Heath & Rushmoor Not yet rated, 1.2 miles away
- G Goodwill and Hope Ltd Good, 1.3 miles away
- G Avelon Live-in Care Good, 1.3 miles away
- O Home Instead Farnborough, Farnham and Fleet Outstanding, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 May 2025 (assessment visit 12 March 2025). Quoted under the Open Government Licence.
Date of assessment 19 March 2025 to 8 April 2025. Catto Homecare is a domiciliary care agency that provides care and support to people living in their own homes. We assessed the service due to information we had about the service regarding staff training and the care provided. At the time of our assessment, there were 15 people receiving support with personal care. During this assessment, we identified breaches of regulation in relation to training and recruitment of staff and governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment. Staff were knowledgeable about people's individual care and support needs, including risks related to their care. Guidance about how to meet people’s individual care and support needs was detailed and included important information in relation to people's preferences and routines. The provider had a pre-assessment and review procedure of people’s needs. Overall, staff involved people in decisions and made sure they understood their care and support to enable them to give informed consent.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the inspection, the service was not providing to support to anybody with a learning disability or autistic people.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to staff recruitment and training.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 20 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 May 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Wendy Catto
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 18 January 2019. Latest assessment published 20 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Catto International Limited
- Ownership type
- Organisation
- Companies House number
- 03678514 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Catto Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Catto Homecare.
- When was Catto Homecare last inspected?
- The Care Quality Commission's latest rating for Catto Homecare was published on 20 May 2025.
- Who runs Catto Homecare?
- Catto Homecare is run by Catto International Limited.
- What is Catto Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 May 2025.
Contact
- Phone
- 01276 500522
- Address
- 5 Hamesmoor Way, Mytchett, Camberley, GU16 6JG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Goodwill and Hope Ltd (Good, 1.3 miles away) and Avelon Live-in Care (Good, 1.3 miles away).
Nearest home care services:
- – Lighthouse Bespoke Healthcare Ltd Not yet rated, 1 mile away
- – Caremark Surrey Heath & Rushmoor Not yet rated, 1.2 miles away
- G Goodwill and Hope Ltd Good, 1.3 miles away
- G Avelon Live-in Care Good, 1.3 miles away
- O Home Instead Farnborough, Farnham and Fleet Outstanding, 1.3 miles away