Avelon Live-in Care

Risks to people and the home environment were assessed in detail and where required, risks regarding people's individual health needs were monitored closely. The registered manager and staff understood the importance of infection prevention and control which was embedded in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed, and staff supported people with their medicines safely. Records relating to medicines management were completed in full and robust checks were in place to ensure medicines were managed effectively. The registered manager understood the importance of a lessons learned process when things went wrong, and we saw evidence of the service improving in response to accidents and incidents.

The registered manager had instilled a positive and open culture, where staff and people felt engaged in the running of the service. Staff felt valued and listened to and people's feedback was sought regularly so they could make suggestions on improvements to the service they received. People praised the staff approach and the responsiveness and openness of the management team, which was described as "Transparent" and, "Organised."

The registered manager was committed to continuous learning and development. There were detailed plans in place to improve people's experience of the service and the quality of care being delivered. We saw evidence of effective partnership working to ensure people's changing care needs were met.