Chosen Services UK Limited
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Chosen Services UK Limited: inspection record
Rated Good in May 2020, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in May 2020.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 6 years ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
About the service
From the Care Quality Commission's inspection report published 23 April 2021. Quoted under the Open Government Licence.
Chosen Services UK Limited is a domiciliary care agency. It provides personal care to people living in their own houses or flats. The service provided support to children, younger adults and older people with learning disabilities, physical disabilities, mental health needs and sensory impairment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 12 people were using the service.
People's experience of the service and what we found. At this inspection we found the provider's medicine policy did not reflect the needs of people who are using the service, and, medicine administration record (MAR) charts were inconsistent. We made recommendations in these areas.
Read the full summary
People received support with their medicines from staff who were trained.
There were enough staff to meet people's needs.
There were procedures in place for responding to accidents and incidents.
The registered manager knew when to notify the Care Quality Commission of significant events in the service.
People described staff as, "Professional and kind."
Telephone monitoring surveys were in place to monitor the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 65B London Road, Romford, RM7 9QA |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 361773 |
| Registered manager | Roseline Ottah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 23 April 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Chosen Services UK Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06841567 (opens Companies House) |
Nearest alternatives
- G Everycare Romford Home care, 0.2 miles awayGood
- G Affinia Healthcare Limited Home care, 0.2 miles awayGood
- – Blak Diamond Main Office Home care, 0.2 miles awayNot yet rated
- – Estice Limited Home care, 0.3 miles awayNot yet rated
- G All 4U Care Home care, 0.3 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Chosen Services UK Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Chosen Services UK Limited.
- When was Chosen Services UK Limited last inspected?
- The Care Quality Commission's latest rating for Chosen Services UK Limited was published on 30 May 2020.
- Who runs Chosen Services UK Limited?
- Chosen Services UK Limited is run by Chosen Services UK Limited.
- What is Chosen Services UK Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 May 2020.