Everycare Romford

The service sought to keep people safe from abuse. Risks to people were assessed, recorded and monitored. People told us they were happy with staff punctuality. Infection prevention and control measures were in places.

People's needs were assessed to ensure the service was effective for them. Staff received inductions, were trained and provided with supervision. People were supported to eat and drink where required. Staff worked with other health and social care professionals to provide people with effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided, and they were given appropriate choices by staff.

People and relatives told us staff were caring. People's equality and diversity characteristics were respected as was their privacy and dignity. People and relatives were able to express their views about the care provided. People were encouraged to be independent.

People received person centred care, with their needs recorded and reviewed through regular care planning. People's communication needs were met by staff and their communication needs and preferences recorded in care plans. People were supported with activities they wanted to do. People and relatives were able to complain, and the service responded to complaints appropriately.

Staff and management knew their job roles and responsibilities. Staff were able to engage with the registered manager through regular meetings or supervision. The service worked in partnership with other organisations to benefit people using the service.