Vivid Community Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's needs were assessed, and care was planned using best practice guidance. Staff had received training to support people effectively including training to meet people's specific health needs. Where required, people's nutritional needs were met, and referrals made to health professionals to ensure people remained well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service mostly supported this practice, however these could be further developed.

People were cared for by staff who had been chosen by them. Staff knew people well and were kind and respected people's privacy and dignity. Positive relationships had been formed between staff and people using the service and people were encouraged to maintain their independence. The management team promoted diversity and inclusion within the service.

Care plans were in place and staff knew how to provide individualised care to meet people's needs. Staff received training in end of life care and provided this with compassion and a respect for people's individual preferences. A complaints process was in place and people and their relatives knew how to raise any concerns and most felt these would be addressed.

Overall, people, relatives and staff were positive about how the service was managed. Staff had the opportunity to develop their skills and knowledge and felt well supported. Systems were in place to ensure that the management team had a good oversight. There was a strong focus to continuously improving and developing the service.

We have made a recommendation about 'as and when required' medicines.