Worth Valley Care Services Ltd

The service supported adults including people living with dementia, physical disabilities, mental health conditions, learning disabilities and autistic people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Care: Staff were not always recruited safely. People's needs and preferences were not always thoroughly assessed. People's care records did not contain the information staff required to deliver safe and personalised care. People told us they felt safe with staff and were complimentary of the care they received. People received consistent care from staff who knew them well. People and those important to them were involved in planning their care. Staff understood how to protect people from abuse. There were enough staff to meet people's needs and deliver consistent care.

Right Culture: Quality assurance and monitoring systems needed to be improved. The provider needed to improve their audit processes to learn lessons, reduce risk and improve the quality of care people received. Improvements were required to ensure medicines and risks to people's health and wellbeing were safely managed. The registered manager was passionate about the service and promoted an inclusive, open and person-centred culture. The care team listened and responded to people's views.