Housing 21 - Staveley Court

People's experience of using this service: People told us they felt safe and were happy with the care and support they received. People told us staff were kind and treated them well.

At the last inspection in 2016 we found the provider's systems for monitoring the quality and safety of the service had not been operated effectively. During this inspection we found improvements had been made. An effective quality assurance process was in place. People and staff were regularly consulted about the quality of the service.

People were supported by a staff team who were trained and supported to carry out their roles. There were enough staff available to meet people's needs. All the required checks were carried out before new staff started work. This helped to protect people from the risk of receiving care and support from staff unsuitable to work in a care setting.

People were protected from the risk of abuse. The manager and staff knew how to recognise and respond to any concerns about people's safety and welfare.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Risks to people's safety and welfare were identified and managed.

People's medicines were managed safely.

Staff were respectful and supported people to maintain their independence.

The provider had a complaints procedure in place and people were aware of how to make a complaint.