Heston Care Services Ltd

Heston Care Services Ltd is a supported living service for people with learning disabilities and/or autism. At the time of the inspection, 4 people were living at the service and they had their own bedrooms and tenancies with access to communal areas. One of the people being supported lived in a annexe in the garden of the location. A fifth person who received support was living at another location.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 4 people who received support or encouragement with personal care and 1 person who received support with their medicines.

Right Support People's medicines were not always administered in line with the provider's procedure and best practice. People were able to go shopping, access their religious community and visit people with staff providing support when requested.

Right Care People's care plans were not always written in a person-centred manner to identify the support that was required and how the person wanted their care provided. The provider did not always investigate incidents and accidents, safeguarding concerns or complaints to enable them to identify where lessons to be learned to reduce possible risks. Risk management plans were not always developed to provide guidance on how to mitigate the identified risks.