Right at Home (Ealing, Hounslow, Hammersmith and Fulham)
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Right at Home (Ealing, Hounslow, Hammersmith and Fulham): inspection record
Rated Good in December 2023.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018 and December 2023.
It has been rated Good at every inspection since 2018. The latest rating was published about 3 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 8 December 2023. Quoted under the Open Government Licence.
Right at Home (Ealing, Hounslow, Hammersmith and Fulham) is a care agency providing personal care and support to people living in their own homes in North-West London. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 14 people were receiving support with personal care.
The agency is registered to provide care to older and younger adults, including people with learning disabilities. At the time of the inspection, most people receiving care were older adults.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: The staff supported people to make choices and have control over their care. Staff focused on people's strengths and encouraged them to be independent when possible. The staff supported people to help make sure they were safe. Staff supported people with their medicines.
Read the full summary
Right Care: Staff understood people's diverse needs. People received kind and compassionate care. Staff respected people's privacy and dignity. People's individual needs were planned for and met. Staff were well trained so they understood how to care for people well.
Right culture: People received good quality care. Staff understood about best practice. Staff felt well supported and enjoyed working at the service. The agency was developing links with the local community and looking at ways they could meet a range of different needs in addition to providing personal care and support, for example facilitating events for people with dementia.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at
www.cqc.org.uk
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 347 Vicarage Farm Road, Heston, Hounslow, TW5 0DZ |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 020 8432 9788 |
| Website | www.rightathomeuk.co.uk/ealingandhounslow |
| Registered manager | Anna Flynn |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 8 December 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sofin Care LimitedBrand: Right at Home |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08727900 (opens Companies House) |
Nearest alternatives
- – The Peaches Healthcare Limited Home care, less than 0.1 miles awayNo overall rating
- RI Heston Care Services Ltd Home care, 0.3 miles awayRequires improvement
- – SureCare Hounslow & Ealing Home care, 1 mile awayNot yet rated
- – LJ Supported Living Ltd Home care, 1.1 miles awayNot yet rated
- – Olive Homecare and Support Limited London Branch Home care, 1.1 miles awayNot yet rated
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Right at Home (Ealing, Hounslow, Hammersmith and Fulham) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Right at Home (Ealing, Hounslow, Hammersmith and Fulham).
- When was Right at Home (Ealing, Hounslow, Hammersmith and Fulham) last inspected?
- The Care Quality Commission's latest rating for Right at Home (Ealing, Hounslow, Hammersmith and Fulham) was published on 8 December 2023.
- Who runs Right at Home (Ealing, Hounslow, Hammersmith and Fulham)?
- Right at Home (Ealing, Hounslow, Hammersmith and Fulham) is run by Sofin Care Limited.
- What is Right at Home (Ealing, Hounslow, Hammersmith and Fulham)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 December 2023.