The Peaches Healthcare Limited

What inspectors found

From the Care Quality Commission's assessment published 30 January 2025 (assessment visit 17 December 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People and staff were encouraged and supported to raise concerns. Lessons were learned from incidents and accidents and were shared to help prevent future occurrences. There were systems in place to safeguard people from abuse. The provider worked with people and other agencies to establish and maintain safe systems of care, in which safety was managed, monitored and assured.

   There were robust and safe recruitment practices to make sure that all staff are suitably experienced, competent and able to carry out their role. Supervision and appraisal were carried out to review performance and identify areas of improvement. People received medicines safely. Staff completed training in medicines management and the provider carried out spot checks to assess staff knowledge and competency with the administration of medicines.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

2. Effective

   GGood Good

   Care plans are regularly reviewed, updated, and included input from individuals and their representatives. Risk assessments identified issues, and the provider implemented suitable measures to mitigate risks effectively. Consent was obtained from people appropriately before providing care and treatment. The staff working in the agency completed the Mental Capacity Act (2005) training.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   Staff told us they supported people to make choices. People told us they were given the support to be as independent as they can be, within their own capabilities. People said staff were all kind, caring and were happy to give any support needed. An external professional commented, ‘’Peaches Healthcare have always supported patients well and been very helpful when any communication has been needed’’.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   People were given person-centred care. People were encouraged to share their views through monthly care reviews and service user feedback. People told us that their religious, cultural, and diverse needs were met.

   The provider offered Advance Care Planning, a process that gave people the opportunity to plan their future care and support.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   The provider had a range of quality assurance processes and feedback systems to ensure that care aligns with expected standards, identify successful practices, and highlight areas for improvement. People and their representatives confirmed that they were happy with the care provided.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.