PHC Home Care Limited

What inspectors found

From the Care Quality Commission's assessment published 19 March 2025 (assessment visit 2 January 2025). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. The service had not made sufficient improvements to their medicines management systems and there were instances where it was not evident whether medicines had been administered. This was a continued breach of regulation in respect of medicines management. The majority of risks to people's safety and wellbeing had been assessed and risk assessments were in place to help protect people. Systems were in place to help investigate accidents, incidents, complaints, and safeguarding and ensure these were learnt from. Effective systems were in place to safely recruit staff. Staff were trained and supported appropriately. Systems were in place to help prevent and control infections. Staff and management communicated with other agencies to help keep people safe.

2. Caring

   GGood Good

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

   We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

   Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

3. Well-led

   –No rating No rating

   At our last inspection we rated this key question requires improvement. At this inspection the rating has remained as requires improvement. This meant we identified shortfalls with the governance of the service. Not all areas of improvement identified at the previous inspection had been rectified. Audits failed to identify and address issues we identified in respect of medicines management. This was a continued breach of regulation in relation to good governance. Staff spoke positively about management of the service. Management sought feedback from people and relatives.