Capital Staffing Services Ltd
Home care, Southwark
Requires improvement
Rated on
Rating from the Care Quality Commission.
Capital Staffing Services Ltd: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017, then Requires improvement in March 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 7 months ago.
How it compares locally
- One of 9 Requires improvement home care services in Southwark, out of 25 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 13 March 2026 (assessment visit 2 December 2025). Quoted under the Open Government Licence.
Date of assessment: 8 January 2026 and ended on 26 January 2026.
Capital Staffing Services Ltd is a homecare agency which provides personal care and nursing care to people with long-term complex health conditions in their own homes. At the time of this assessment 17 people were receiving care and treatment.
Read the full summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Despite issues with governance and records we found the provider was meeting the principles of ‘Right support, right care, right culture.’
The last rating for this service was good (published 7 November 2017). At this assessment we assessed all 33 quality statements. The overall rating for the service is “requires improvement”. We found 1 breach of regulation in relation to good governance.
We found significant issues related to care planning, medicines administration records, record‑keeping, and auditing systems and processes. The provider was not always able to demonstrate they were meeting their legal requirements in relation to maintaining up to date records of all people’s care. Checks and audits did not provide adequate assurance about the quality, completeness or accuracy of care documentation.
Despite the issues we found, we received positive feedback from people, relatives, staff and external partners. There was strong evidence of high-quality interpersonal care, good multidisciplinary working and a positive, caring culture. The management team were receptive to our feedback, and they demonstrated a clear commitment to improvement.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question Good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership did not always provide consistent oversight to support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 13 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 13 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 53 Tanner Street, London, SE1 3PL |
|---|---|
| Neighbourhood | Bermondsey, Southwark |
| Phone | 020 7407 8686 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 November 2017 (opens the Care Quality Commission website) Latest assessment published 13 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Capital Staffing Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04257718 (opens Companies House) |
Nearest alternatives
- G Harmony Healthcare Home care, 0.3 miles awayGood
- G Greenstaff Medical Limited Home care, 0.3 miles awayGood
- – VIDA Supported Living - London Home care, 0.3 miles awayNot yet rated
- G Supreme Care Services Limited Home care, 0.5 miles awayGood
- – Red Homecare Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Capital Staffing Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Capital Staffing Services Ltd.
- When was Capital Staffing Services Ltd last inspected?
- The Care Quality Commission's latest rating for Capital Staffing Services Ltd was published on 13 March 2026.
- Who runs Capital Staffing Services Ltd?
- Capital Staffing Services Ltd is run by Capital Staffing Services Ltd.
- What is Capital Staffing Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 March 2026.