Waterside Homecare Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Recruitment processes were in place which ensured suitable staff were employed. Risks to people's health and wellbeing were identified and measures were in place to minimise risks. Staff understood how to identify, and report abuse and referrals were made to the local authority appropriately. Families told us they thought their relatives were safe in the care of the staff.

Person centred care plans included people's likes, dislikes, preferences and wishes and staff were responsive to people's needs. Where there were risks to people's health and wellbeing, these had been assessed and action had been taken to mitigate these risks. Where people required assistance with their medicines it was well managed.

The families of people who used services told us they had no complaints but knew how to contact the registered manager if they needed to raise a complaint.

The registered manager had developed excellent links with local community groups which provided wider opportunities for people to participate in their community, improving emotional wellbeing and reducing isolation.