Hants Healthcare
- Home care
- Dementia care
- Registered since 2017
- Hythe, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Hants Healthcare: inspection record
Rated Good in November 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 23 November 2022. Quoted under the Open Government Licence.
Hants Healthcare is a domiciliary care provider. At the time of this inspection 70 people received personal care support from the service. The service supported older people, some of whom were living with dementia, within their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe using the service and relatives felt assured they were kept safe. Systems were in place to protect people from abuse. Staff we spoke with were aware of how to identify, prevent and report abuse. There were enough staff to keep people safe and staff were safely recruited. Some people felt calls were not always on time. The service had employed staff from overseas and safe and supportive recruitment had taken place to ensure they were of good character and had the necessary skills.
Read the rest of CQC's summary
There were plans in place for foreseeable emergencies. Risks concerned with people's health, care and the environment were assessed and reduced as far as was practicable.
People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures.
Most staff felt supported by the provider and registered manager and could visit the office to discuss any concerns. Staff were supported by training as well as 'away days' and staff initiatives.
There were effective systems in place to monitor and improve the quality of the service provided. Care plans provided comprehensive information about how people wished to receive care and support. This helped ensure people received personalised care in a way that met their individual needs.
The registered manager was very passionate about equality and diversity which was very evident during the inspection.
The service worked well with the local community to achieve good outcomes for people and the local community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Alice Willis
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 23 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hants Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 10329812 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hants Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hants Healthcare.
- When was Hants Healthcare last inspected?
- The Care Quality Commission's latest rating for Hants Healthcare was published on 23 November 2022.
- Who runs Hants Healthcare?
- Hants Healthcare is run by Hants Healthcare Limited.
- What is Hants Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 November 2022.
Contact
- Phone
- 023 8087 9327
- Address
- Suite 16, South Street Centre, 16-20 South Street, Hythe, Southampton, SO45 6EB Map (opens Google Maps)
Compare nearby
- – Bountiful Care & Support Services Limited Not yet rated, less than 0.1 miles away
- G Waterside Homecare Services Limited Good, 0.1 miles away
- – Anavec Healthcare Solution Ltd Not yet rated, 0.4 miles away
- – Action24 Healthcare Ltd Not yet rated, 1.8 miles away
- – Helping Hands West Quay Not yet rated, 1.8 miles away