Trinity Homecare

People's experience of using this service: The registered manager's (who was also the provider) enthusiasm for caring for people was highly infectious and was clearly felt by all who met them. This therefore promoted a high quality and caring culture within the service which achieved remarkably positive outcomes for people.

All feedback was overwhelmingly positive from people, relatives, health and social care professionals, commissioners and staff for all aspects of the service.

Care staff were well trained, highly caring and competent; and engaged with the provider who empowered them to provide high quality care and support with continuity for people.

People were supported to stay well and have a good quality of life in line with their wishes and relatives were confident their loved ones were safe and well cared for. The service was highly flexible, and person centred so people could have as much or as little support as they needed. People were truly respected and supported to maintain control of their lives and were involved as much as possible.

People were provided with excellent care at the end of their lives. People were enabled to have a pain free and positive death, in that a compassionate environment was created for them in line with their wishes.

The provider had earned an excellent reputation and was part of their local community. They had continued to find new ways to support people, their relatives and their local community with the development of their drop-in centre.

The home met the characteristics of Outstanding in Caring, Responsive and Well-led.