Flow Healthcare-Surrey
- Home care
- Dementia care
- Registered since 2016
- Epsom, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
This month
The latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Flow Healthcare-Surrey: inspection record
Rated Good in September 2018.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Homecare First Not yet rated, less than 0.1 miles away
- G Kare4You Surrey Good, less than 0.1 miles away
- O Right at Home Sutton & Mid-Surrey Outstanding, 0.1 miles away
- O Home Instead Outstanding, 0.2 miles away
- G Guarantee Care Services Ltd Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 November 2026 (assessment visit 29 September 2026). Quoted under the Open Government Licence.
Date of assessment: 15 October to 20 October 2026
Flow Healthcare-Surrey is a domiciliary care agency providing personal care and support to people in their own homes. This included people with physical disabilities, health conditions and a learning disability. Some people were also living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 101 people receiving personal care at the time of the assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This was because the service was currently providing personal care to some people with a learning disability.
The registered manager had good oversight of the service. We found some shortfalls in staff travelling time as well as the time staff stayed for care calls. This had also been identified by the registered manager during their routine auditing. Although efforts were being made to reduce the occasions in which this happen, it was an area the registered manager still needed to work on.
Despite this, Flow Healthcare – Surrey was a well-led service and one where staff were happy to work. Staff said they enjoyed their role, felt supported and received all of the training they required to ensure they were competent and confident doing the job.
Information on people was clear and detailed which gave staff the guidance they needed on how to care for a person as well as how they could help ensure the person was kept safe and free from the risk of harm.
Staff understood people’s individuality and they adapted their care to support people in the most appropriate way. This included involving external health professionals to obtain guidance and advice.
Staff knew they needed to obtain people’s consent prior to providing care and they did this in line with the Mental Capacity Act 2005. Staff supported people to retain their independence where they could and respected people’s choices and decisions.
Staff said they felt they were treated fairly by the registered manager and said they would have no hesitation in speaking up should they have any concerns. They had the opportunity to meet with one another through staff meetings and talk on a one-to-one basis with their line manager through supervisions.
The registered manager checked the service for its quality and shared any learning for incidents and accidents through the wider staff team.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Oluwatope Aworunse
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 September 2018. Latest assessment published 3 November 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Flow Healthcare. Ltd
- Ownership type
- Organisation
- Companies House number
- 10170021 (opens Companies House)
Flow Healthcare. Ltd runs 2 services, all in the South East. 2 are rated Good or Outstanding.
Other services run by Flow Healthcare. Ltd
- G Flow Healthcare Winchester Good. Home care, Hampshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Flow Healthcare-Surrey provide nursing care?
- The Care Quality Commission's register does not list nursing care for Flow Healthcare-Surrey.
- When was Flow Healthcare-Surrey last inspected?
- The Care Quality Commission's latest rating for Flow Healthcare-Surrey was published on 3 November 2026.
- Who runs Flow Healthcare-Surrey?
- Flow Healthcare-Surrey is run by Flow Healthcare. Ltd. It runs 2 services, all in the South East.
- What is Flow Healthcare-Surrey's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 September 2018.
Contact
- Phone
- 020 8652 3552
- Address
- 1-3 East Street, Epsom, KT17 1BB Map (opens Google Maps)
Compare nearby
- – Homecare First Not yet rated, less than 0.1 miles away
- G Kare4You Surrey Good, less than 0.1 miles away
- O Right at Home Sutton & Mid-Surrey Outstanding, 0.1 miles away
- O Home Instead Outstanding, 0.2 miles away
- G Guarantee Care Services Ltd Good, 0.3 miles away