Flow Healthcare Winchester

Care workers received appropriate training to help them to support people in the best way possible. People and their relatives told us they were happy with support they received in relation to their ongoing healthcare and eating and drinking needs. Care plans captured these needs which care workers followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's privacy and dignity was respected by care workers. Care was delivered in a way that promoted people's independence.

Care plans captured people's support needs, and these were reviewed on a regular basis. There had been no formal complaints received from people or their relatives, but they were given details of how to do this if needed.

The service was managed well. The registered manager was approachable and encouraged feedback from people and staff. There were quality assurance checks in place to help ensure the service delivered to people was of a good standard. The registered manager was keen to improve the service and there was an action plan that identified any areas that needed addressing which helped to drive this improvement.