Doves Care Agency Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 21 people using the service.

Accidents, incidents and falls were documented and reviewed to identify any patterns and trends, with lessons learned considered and shared with staff to help reduce future risks.

There were enough well-trained and competent staff available to meet peoples' care and support needs. People's medicines were managed safely by trained staff who had their competency assessed. People had received their medicines on time and as prescribed.

People's views about the quality of the service they received were sought through regular meetings and via questionnaires. The registered manager used a range of systems and processes to monitor the quality and effectiveness of the service provided. We found actions identified by these systems had been addressed in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. For more details, please see the full report which is on the CQC website at www.cqc.org.uk