Alina Homecare St Albans & Hemel Hempstead

Peoples experience of using this service: People told us they would recommend the service to others. One person said, "[Staff] are always very pleasant, very respectful and we have a laugh together and that always releases any worries." Another person added, "I have no complaints. All the [staff] are very caring and never unkind. They always cheer me up.."

People were protected from abuse and avoidable harm and risks to people were managed safely.

There were enough staff, with the right training and support, to meet people's needs and help them to stay safe. Staff provided care and support in a kind and compassionate way.

The service acted in line with legislation and guidance regarding seeking people's consent. People were enabled to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People received personalised care. Their privacy, dignity, and independence was respected and promoted.

Systems were in place for people to raise any concerns or complaints they might have about the service. Feedback was responded to in a positive way, to improve the quality of the service.

There was strong leadership at the service. The management team and the service culture they created drove and improved high-quality, person-centred care.

Arrangements were in place to involve people in developing the service and seek their feedback. Plans were underway to enhance the systems in place to monitor the quality of service provision and to drive continuous improvement. The service worked in partnership with other agencies for the benefit of the people using the service.