The Diamond Care Partnership Ltd
- Home care
- Dementia care
- Registered since 2011
- Moseley, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Rated Requires improvement at every inspection since 2016.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
The Diamond Care Partnership Ltd: inspection record
Rated Requires improvement in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Carers Forward Head office (Good, 0.6 miles away) and Goldcrest Healthcare Service (Midlands) (Good, 0.6 miles away).
Nearest home care services:
- – GND Care Ltd Not yet rated, 0.2 miles away
- G Carers Forward Head office Good, 0.6 miles away
- G Goldcrest Healthcare Service (Midlands) Good, 0.6 miles away
- G Holistic Social Care Birmingham Good, 0.6 miles away
- G Linelife Care Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 2 July 2021. Quoted under the Open Government Licence.
The Diamond care Partnership Ltd is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection four people were receiving personal care support.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We found people were not always protected from the risk of infection due to poor infection prevention and control systems. The provider had not ensured staff were being tested for COVID-19. Staff had received training on how to put on and take of their PPE correctly however the staff we spoke with did not have the knowledge of how to do this. The provider did not carry out any audits to check staff knowledge and ensure good infection control was being followed
Read the rest of CQC's summary
Previous concerns found at our last inspection had not been addressed. There continued to be concerns about the lack of an infection control policy and a completed contingency plan for COVID-19. There was also lack of action taken to mitigate risk when staff did not wear face masks. Following our inspection, the provider told us all staff would wear face masks and COVID-19 testing for staff had commenced.
A person told us they were happy with the care they received, and staff always wore PPE when supporting them.
Questions to ask the service
- Safe was rated Requires improvement on 29 May 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Inadequate on 29 May 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Doreen Dunkley
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 2 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Diamond Care Partnership Ltd
- Ownership type
- Organisation
- Companies House number
- 07161697 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does The Diamond Care Partnership Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Diamond Care Partnership Ltd.
- When was The Diamond Care Partnership Ltd last inspected?
- The Care Quality Commission's latest rating for The Diamond Care Partnership Ltd was published on 29 May 2021.
- Who runs The Diamond Care Partnership Ltd?
- The Diamond Care Partnership Ltd is run by The Diamond Care Partnership Ltd.
- What is The Diamond Care Partnership Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 May 2021.
Contact
- Phone
- 0121 448 8155
- Address
- Office 13, 14-20 George Street, Balsall Heath, Birmingham, B12 9RG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Carers Forward Head office (Good, 0.6 miles away) and Goldcrest Healthcare Service (Midlands) (Good, 0.6 miles away).
Nearest home care services:
- – GND Care Ltd Not yet rated, 0.2 miles away
- G Carers Forward Head office Good, 0.6 miles away
- G Goldcrest Healthcare Service (Midlands) Good, 0.6 miles away
- G Holistic Social Care Birmingham Good, 0.6 miles away
- G Linelife Care Good, 0.6 miles away