Goldcrest Healthcare Service (Midlands)

Right Support People received the support they needed to keep them safe and ensure their needs were met. Staff were safely recruited and were available to support at the times people needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's independence was promoted by staff who knew them well and encouraged them to achieve their goals and aspirations.

Right Care People were supported by staff who had the skills and knowledge required to meet their needs. Staff understood people's individual communication styles and worked alongside relatives and other professionals to ensure their knowledge of people's needs remained current. People told us staff were respectful when providing care and promoted their independence.

Right Culture There were systems in place to ensure effective governance and oversight of the care provided. Audits identified any areas where improvements were required. The registered manager was supportive of the staff team and shared learning with them to improve the quality of care. People, relatives, and staff had been asked for their feedback and this had been used to drive improvement across the service.