Helping Hands Allcare Limited

A clear management structure was in place, however we identified that quality assurance systems were not always robust in monitoring and recording the quality of the service.

We have made a recommendation about reviewing quality assurance checks in place.

Feedback about the service was sought from people, their relatives and staff.

Appropriate safeguarding procedures protected people from the risk of abuse. There were enough staff to meet people's needs and they had been recruited safely.

Individual and environmental risks were managed appropriately. People received their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff sought people's consent and supported people to make choices about their care.

Staff received appropriate training and support to enable them to carry out their role effectively.

Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what was important to them.

People were treated with respect and dignity. Staff encouraged people to remain as independent as possible in their daily routines.

People received individualised care which met their needs and preferences. Care plans were clear, detailed and guided staff on the most appropriate way to support people. The provider was reviewing people's care plans to include more information about their life histories and interests.

A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately. Where required, arrangements were in place to support people in a dignified manner at the end of their life.