Home Instead Havant

People's experience of using this service: • The registered manager, care manager and staff were exceptionally caring and this was evident in the whole ethos of the organisation. • People received high quality person-centred care where staff knew people exceptionally well. • People were encouraged to live their lives as fully and independently as possible. People were supported to continue with activities that were meaningful to them for example, activities connected to their past. • The registered manager demonstrated exceptional leadership which ran through the whole organisation. • The registered manager had worked very hard to create excellent links to the local community for the benefit of people. They had a strong focus on reducing isolation and loneliness in the community. • The service was safe. The provider improved people's safety by involving outside organisations in promoting safety. • Staff were empowered to raise concerns about risks to people. • Staff developed highly positive, trusting relationships with people that help to keep people safe. • Staff received high quality induction, training and supervision. There was a strong focus on continuous development and helping staff to progress in their career according to their ambitions. • People were encouraged to live healthy lives with effective support from staff. • The service met the characteristics of outstanding in most areas. • Further details in the full report.