Alimo Care Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, 45 people were receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people's health, safety and well-being were assessed and reviewed regularly. Staff knew people well and supported them to remain as independent as possible and risks were managed in people's best interests. People were supported by staff who were trained and competent in helping them with medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were positive about staff and the service they received. Support was usually provided by staff who knew people well. Staff received a comprehensive induction with ongoing training, supervision and monitoring. Enough staff were employed, and safe recruitment practices were in place.

There was a positive culture and staff at all levels were passionate about providing a high quality service with the person at the centre. People and their relatives told us the service was consistently well-led. Staff felt respected, valued and supported and were proud to work for the service.

Governance systems and processes were effective and helped the registered manager to monitor standards and continue providing high quality support. Actions were taken to manage risks or make changes when shortfalls were identified.

Feedback from people and their relatives was positive, and surveys and reviews were carried out regularly to check people remained happy and the service met their needs. People and their relatives told us they felt able to raise concerns or complaints with the managers, although most added that they had not needed to do this. The registered manager was open and keen to learn to continually improve the service.