Aspirations Support Bristol

Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. The service had a balanced and proportionate approach to risk that empowered people and respected the choices they made about their care.

Safe recruitment practices helped ensure all staff were suitably experienced, competent, and able to carry out their role. There were appropriate staffing levels and skill mix to make sure people received consistently safe, good quality care that was person centred.

Staff received training that was relevant to their roles and responsibilities. They felt they were supported by the management team and colleagues. This included team meetings, supervision, and support to personally develop.

Assessments were completed for those who were considering using the service. The information supported the registered manager and prospective client to decide whether the service was suitable, and their needs could be met. Care and support was reviewed and evaluated so that people received a service that was effective, responsive, and person centred.

Staff had a good understanding of the providers consent policy and the importance of respecting people’s choice and preferences and asked for their consent when offering support.

People were provided with support from a caring service, they were treated with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support when required. Relatives felt able to contact members of the management team or other staff if they had concerns or problems.

Staff looked for ways to address the barriers people might face to improve people’s care and achieve equity. They were committed to providing good quality care which met people’s individual needs. There was an awareness of equality and human rights legal requirements throughout the organisation.