Caring Hands
- Home care
- Dementia care
- Registered since 2011
- Horsham, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Caring Hands: inspection record
Rated Good in October 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Mencap - Surrey and Sussex Supported Living Good, less than 0.1 miles away
- G Leah Care Good, 1.1 miles away
- G My Homecare West Sussex Good, 1.7 miles away
- O Bright Care Horsham Outstanding, 1.8 miles away
- G Ascot Care Good, 1.8 miles away
About the service
From the Care Quality Commission's inspection report published 9 October 2021. Quoted under the Open Government Licence.
Caring Hands is a domiciliary care agency providing personal care to adults living with families or in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing personal care to 21 people living with frailty of old age and other health related conditions.
What inspectors found
People were encouraged to make decisions about the care they received and were treated with dignity and respect by compassionate, caring staff who promoted independence and choice. People told us they were asked what they wanted or needed before care was delivered. One person said, "They try to help with independence, and don't do things I can do for myself."
Read the rest of CQC's summary
Care was delivered by staff who were trained and understood their roles and responsibilities. The registered manager and senior staff carried out spot checks on staff to monitor the quality of the service provided, and to seek people's views. People, relatives and staff were encouraged to offer feedback both formally and informally. Changes were made as a result of feedback.
Staff felt well supported and people were confident in the service they received. Quality assurance systems and practice identified potential issues, enabling prompt actions to be taken.
Staff were proactive in supporting people's health and well-being and were responsive to changes in people's needs. Care plans were detailed and person-centred and contained guidance for staff to support people's known health conditions. Management and staff worked in partnership with other agencies and health care professionals.
There were systems and processes to effectively monitor the quality of care delivery; people's records were clear, informative and securely maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Edwards
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 9 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Valerie Randall
- Ownership type
- Individual
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Caring Hands provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring Hands.
- When was Caring Hands last inspected?
- The Care Quality Commission's latest rating for Caring Hands was published on 9 October 2021.
- Who runs Caring Hands?
- Caring Hands is run by Mrs Valerie Randall.
- What is Caring Hands's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 October 2021.
Contact
- Phone
- 01403 470009
- Address
- 12 New House Business Centre, Old Crawley Road, Faygate, Horsham, RH12 4RU Map (opens Google Maps)
Compare nearby
- G Mencap - Surrey and Sussex Supported Living Good, less than 0.1 miles away
- G Leah Care Good, 1.1 miles away
- G My Homecare West Sussex Good, 1.7 miles away
- O Bright Care Horsham Outstanding, 1.8 miles away
- G Ascot Care Good, 1.8 miles away