Mencap - Surrey and Sussex Supported Living

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were relaxed with staff and systems were in place to keep them safe from abuse and avoidable harm. Risks to people's safety and well-being were identified and monitored and accidents and incidents closely monitored. People received their medicines safely and in line with their prescriptions. There were enough staff with the right skills and experience to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support was provided to make choices in all areas of people's lives including how they spent their time, food, finances and activities. People had access to healthcare professionals and staff supported people to monitor their health.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The service was managed well and people had a positive relationship with the registered manager and service manager. Staff felt supported and their contribution to the service was recognised and valued. Quality assurance process were in place to ensure standards were maintained and a process of continuous learning was embedded into staff practice.