Empowerment Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Care Some improvements were needed to people's care plans, although some were person centred, these were not always updated in a timely way and not all health risks were assessed and planned for. The provider had failed to ensure the management team were aware of and following best practice guidance. No staff had received learning disability training, which is now a requirement for all services who support people with a learning disability.

Right Culture. The provider was not always identifying concerns external professionals had, and their recommendations had been not always acted on. This meant lessons were not always learnt from incidents which left people at risk. The Registered Manager was responsive to our feedback and told us they would put measures in place to reduce risks that had been identified during the inspection. People, relatives and staff were positive about the Registered Manager. Staff knew their people well and staff left supported in their role and felt able

to raise concerns if needed.