Precious Hope and Home Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right care: Care plans did not always contain sufficient information about people's health needs. People's medicines were managed safely. Staff were trained and understood how to support people to stay safe from harm or abuse. Staff worked in partnership with health professionals to ensure people received the right care and support.

Right culture: Audit systems required further improvement. Systems were in place to monitor the quality of the service people received. Most people and their relatives spoke positively about the service and would them. Staff spoke positively about the support they received from the management team.