Murray Healthcare Services Ltd
- Home care
- Dementia care
- Registered since 2020
- Central Leicester, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
71 of 89
rated home care services in Leicester are rated Good, like this one.
Murray Healthcare Services Ltd: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Glee Care Ltd Good, 0.2 miles away
- RI Precious Hope and Home Care Ltd Requires improvement, 0.2 miles away
- – Cedars Health Solutions Ltd Not yet rated, 0.3 miles away
- – 24-7 Arms Care Not yet rated, 0.3 miles away
- G Storm Homecare Limited Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 10 December 2021. Quoted under the Open Government Licence.
Murray Healthcare Ltd is a domiciliary care agency providing personal care for people in their own homes. At the time of the inspection, 10 people were being supported by the agency.
Read the rest of CQC's summary
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were protected from potential risks of abuse. One person told us, "I feel so safe with the staff, I trust them completely. They are the best care staff ever." Potential risks to people's health and wellbeing were recognised, assessed and managed by staff. There were enough staff to ensure that people's needs were met safely. People received their medicines on time and were protected from the risk of infection by good infection control practice. Staff were open and honest about incidents meaning lessons could be learnt.
Read the rest of CQC's summary
People's needs and choices were met in line with national guidance and best practice. People were supported by staff who had relevant training, skills and experience to care for them. People were able to have genuine choice with food and drink and cultural needs were respected during mealtimes. People were involved in decisions about their care and staff gained consent to care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity, kindness and respect and staff made time to support people to be involved in their care. People were treated with privacy and dignity and their independence was promoted. One person summed up their views of the service by telling us, "I could not wish for anyone better."
People and their families were involved in developing care plans and the support given to them. People were supported by staff who understood and supported their communication needs. People were supported to maintain their hobbies and interests. The registered manager was proactive and responsive to any concerns raised.
People, staff and the registered manager described a culture which focussed on people and ensuring they received good person-centred care. One person told us, "This company are exceptionally good. [Name of registered manager] is my friend not my carer." The registered manager spoke with people and their relatives about any concerns in an open and honest fashion. Staff had a clear understanding of their roles and responsibilities. People, their relatives and staff were involved in the improvement of the service. The provider was transparent, open and collaborative with external agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Murrey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 10 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Murray Healthcare Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12520018 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Murray Healthcare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Murray Healthcare Services Ltd.
- When was Murray Healthcare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Murray Healthcare Services Ltd was published on 10 December 2021.
- Who runs Murray Healthcare Services Ltd?
- Murray Healthcare Services Ltd is run by Murray Healthcare Services Ltd.
- What is Murray Healthcare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 December 2021.
Contact
- Phone
- 07449 705355
- Address
- Kimberley House, 47 Vaughan Way, Leicester, LE1 4SG Map (opens Google Maps)
Compare nearby
- G Glee Care Ltd Good, 0.2 miles away
- RI Precious Hope and Home Care Ltd Requires improvement, 0.2 miles away
- – Cedars Health Solutions Ltd Not yet rated, 0.3 miles away
- – 24-7 Arms Care Not yet rated, 0.3 miles away
- G Storm Homecare Limited Good, 0.3 miles away