Medical Express (Domiciliary Care)
Home care, Lewisham
Good
Rated on
Rating from the Care Quality Commission.
Medical Express (Domiciliary Care): inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in June 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 26 Good home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 7 June 2022. Quoted under the Open Government Licence.
Medical Express Ultimate Care Services Limited is a domiciliary care agency (DCA). It provides personal care to people living in their own homes. At the time of the inspection there was one person using the service. The registered manager also ran a care home and the DCA was based at this service. There was one member of staff who worked for the DCA and at the care home.
What inspectors found
We contacted the person who used the service and they provided us with limited information, but they were happy with the care agency.
The provider was not following their medicines policy. We made a recommendation to the provider about this. The provider did not have robust systems in place for assessing risk. We made a recommendation to the provider to update their practice.
Read the full summary
The registered manager did not have effective systems in place to monitor the quality of the service. Staff understood the provider's safeguarding policies and they had effective procedures in place to keep people safe.
Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection. Staff had access to training which was appropriate to their role.
The provider had systems for handling complaints and responding to incidents and accidents which they said they would follow when complaints were made or incidents occur.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 7 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 72 Thornsbeach Road, London, SE6 1EU |
|---|---|
| Neighbourhood | Catford, Lewisham |
| Phone | 020 3305 6536 |
| Registered manager | Floretta Thomas |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Medical Express Ultimate Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09800326 (opens Companies House) |
Medical Express Ultimate Care Services Limited runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Medical Express Ultimate Care Services Limited
- G Thornsbeach Court Care home, LewishamGood
Nearest alternatives
- – BZ FOR CARE LTD Home care, 0.1 miles awayNot yet rated
- G Gevic Care Agency Home care, 0.1 miles awayGood
- – Graceful Caring Limited Home care, 0.2 miles awayNot yet rated
- – Concord Care Services Home care, 0.4 miles awayNot yet rated
- RI Sublime Care Home care, 0.4 miles awayRequires improvement
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Medical Express (Domiciliary Care) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Medical Express (Domiciliary Care).
- When was Medical Express (Domiciliary Care) last inspected?
- The Care Quality Commission's latest rating for Medical Express (Domiciliary Care) was published on 7 June 2022.
- Who runs Medical Express (Domiciliary Care)?
- Medical Express (Domiciliary Care) is run by Medical Express Ultimate Care Services Limited. It runs 2 services in London.
- What is Medical Express (Domiciliary Care)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 June 2022.