Topaz Care and Support Company Limited

Topaz Care and Support Limited is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes. The service supports adults aged 18 years and over, and children aged up to 17 years, all of whom may have mental health needs, learning disabilities, physical disabilities and sensory impairments. At the time of the inspection, 13 people, including children, were using the service who received personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support People and relatives told us the service was safe. Safeguarding processes were in place to protect people, including children, from the risk of abuse. The provider recruited staff appropriately and checked they were suitable to support people. Risks to people's health were monitored so staff could support them safely and protect them from coming to harm. People were supported with their medicines. People told us staff were punctual and completed the tasks required to support them. There was a procedure for reporting incidents and accidents in the service and learning lessons to prevent re-occurrence. Infection control procedures helped protect people and staff from the spread of infections. Staff had received training to ensure they had the necessary skills and qualifications to provide support to people. Staff told us they were supported by the management team to perform their roles to the required standard.

Right Care Assessments of people's needs were carried out before they started using the service. People's consent to receive care was sought and confirmed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans recorded people's needs and preferences. However, we have made a recommendation for the provider to ensure care plans that had been developed to support children and young people in the service, were more personalised. People's nutrition and hydration needs were assessed and monitored so they could be supported safely to maintain a balanced diet. People's communication needs were assessed and staff were able to communicate with people effectively. Staff supported people to maintain their independence. Details of health professionals