Brand Healthcare

Brand Healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. At the time of the inspection there were six people receiving personal care from the service.

Relatives of people using the service told us they were happy with the care and support provided. They told us they felt the service was safe. Systems were in place to protect people against the risk of abuse. Risk assessments were completed to identify and manage risks to keep people safe. People were supported to take their medicines and measures were in place to protect people from the spread of infection. There were enough staff available to meet people's needs. Pre-employment checks had been carried out to ensure staff were suitable to support people.

The service carried out assessments of people's needs prior to the provision of care and support to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed required training to perform their roles effectively and felt supported in their role. Staff supported people to eat and drink enough to meet their needs. The service worked with other agencies to promote people's health, safety and wellbeing.